HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into to your Unite Deals account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at support@unitedeals.com

WHY DO I NEED TO REVIEW A PRODUCT BOUGHT BY ME?

Because you are important to us, we want to know what you think about the products. It also helps your fellow visitors to exactly know how the product is and lets them decide whether to go for the product or look some place else. We are always transparent in carrying out our business and want the best for our customers. So keep on rating your buys and enjoy shopping at Unite Deals!

WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

Unite Deals is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a good time trying and purchasing their products. So...

- Each member is entitled to only a limited number of order per product every day.

- Each member is entitled to buy each product.

- If you are looking for heavy discounts on bulk quantity for reselling, register yourself as a Wholesale Customer.

- For any other checkout related inquiries please contact support@unitedeals.com.

HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from our courier partner.

HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

Note: We cannot give instant refunds once payment is verified. Order cancellation process usually takes 5-7 working days.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within India should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is applicable to normal samples all orders.

If you are eligible for FREE DELIVERY, they are fully paid for and there are no additional charges to deliver the order.

Handling fee covers the delivery, material, labour and logistics cost is included in the delivery fee.

HOW DO YOU SHIP MY ORDERS?

All your orders are sent via our courier and logistics partners.

WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we only accept Credit/Debit cards, Internet Banking and COD payments.

WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended that you make your online payment, if opted for, within 60 minutes of checking out. COD payments comes at an additional charge to be bear by the customer.

HOW MANY ORDERS CAN I MAKE DAILY?

Due to the limited quantity, each member's account is only entitled to 1 unique order each product daily. You can check out up to 10 products in each checkout.

WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at support@unitedeals.com. In most of the cases we will try our best to offer you a replacement.

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged products received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made for replacement to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at support@unitedeals.com

2. In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCTS/MISSING PRODUCTS?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at support@unitedeals.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision is made to replace to you at no cost, subject to availability. 

2. In the event that you receive an expired product, we will require clear photo proof of the sample and its expiry date for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability.

3. In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.

4. In the event you've received your order with a missing product, we will require you to email us a clear photo proof of your D.O (Delivery Order) to support@unitedeals.com and after which, kindly give us a call at 1800 313 3998 and our customer service officer will attend to you to find out more before a decision is made to re-send the missing product to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING UNITE DEALS STORE. SOME OF THE PAGES LOOK WEIRD. AM I USING THE RIGHT BROWSER?

As Unite Deals uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Unite Deals:

1. Microsoft Internet Explorer Version 10 onwards.

2. Mozilla Firefox Version 10 onwards.

3. Google Chrome Version 12 onwards.

In addition, please ensure that your Javascript and Cookie is enabled on your browser.